Cancellation & Refunds

No lock-in: you can cancel your subscription at any time in a couple of clicks, and you always keep access for the period you already paid for.

How to Cancel

1. 1Open Billing & Plan in your dashboard.
2. 2Click Cancel Subscription.
3. 3Confirm — automatic renewals stop immediately.

What Happens After Cancellation

• You keep full paid access until the end of the current paid period (no partial refunds for unused days).
• No further charges are made and your card is removed from our billing system.
• A confirmation email summarizes the change.
• After the paid period ends, your plan becomes the free tier (150 messages) — if you’ve used your trial, your agent pauses to offline mode.
• Your data (Knowledge Base, leads, dialogs, settings) is kept — you can resubscribe at any time and pick up where you left off.

Refunds

If you believe a charge was made in error (e.g., a duplicate), contact our support team via the dashboard chat or [email protected] within 14 days of the charge. Verified erroneous charges are refunded, and your plan is adjusted accordingly.