Dashboard & AnalyticsDashboard Overview
Dashboard Overview
A tour of the client dashboard: sections, navigation, and the support chat.
The dashboard is your command center. Everything about your agent — training, widget, leads, analytics, billing — lives here, organized into clear sections.
Main Sections
| Section | What it does |
|---|---|
| Overview | Your company info, plan, message usage, and quick status at a glance |
| Playground | A live chat to test and tune your agent |
| Knowledge Base | Add URLs, files, and text; retrain your agent |
| Analytics | Conversations, messages, leads, conversion, traffic sources |
| Leads | All captured leads — from the widget, conversations, and offline mode |
| Chat Logs | Review every conversation with visitors |
| Deploy & Integrations | Website widget, sales links, and integrations |
| Settings | Agent name, tone, prompt, escalation, and more |
| Billing & Plan | Your plan, usage, payment history, and subscription management |
Usage & Status
The Usage Dashboard shows your message usage against your plan limit and, on the free trial, the number of days left. You’ll also see your Knowledge Base character usage. Warnings appear automatically at 80% of your limit.
Support Chat
A support chat bubble sits in the bottom-right corner of the dashboard. Click it to talk to the Elvix team — an AI assistant answers instantly, and you can be escalated to a human anytime. See Email Escalation.
Need help right now?Use the support bubble in the dashboard, or email us at [email protected] — we usually reply within a few hours.