Knowledge BaseUpload Files (PDFs & Documents)
Upload Files (PDFs & Documents)
Add PDFs and other documents to your Knowledge Base so your agent can answer from them.
Beyond website pages, you can upload documents — product catalogs, price lists, brochures, contracts, manuals — and the agent will answer from them. On the Standard plan you can upload up to 3 files (they count toward your 250,000-character Knowledge Base limit).
Supported Formats
- PDF — the most common format for catalogs and brochures.
- Images with text — JPG and PNG (text is extracted).
- Documents — DOC and TXT.
File sizeFiles up to 5 MB are supported by default. Need larger files? Contact support — we can raise the limit for your account.
How to Upload a File
- 1Open Knowledge Base in your dashboard.
- 2In the Uploaded Files section, click Upload and choose your file.
- 3The file is uploaded to secure storage and its text is extracted.
- 4Wait for the status to become Ready for retrain. Then click Retrain Agent so the file content is indexed.
Best Practices for PDFs
- Use text-based PDFs (not scanned images) whenever possible — the text extracts cleanly.
- Keep catalogs focused: one product category per file works better than one giant catalog.
- Avoid password-protected PDFs — they cannot be read.
- If a file becomes outdated, delete it and upload the new version, then retrain.
ModerationAll uploaded content is checked for prohibited material (weapons, illegal services, etc.). Attempts to upload flagged content are rejected and logged for review by our team.