SettingsFile Attachments (Pro)
File Attachments (Pro)
Let visitors attach files to the chat and control allowed formats and sizes.
With File Attachments, visitors can send you files through the widget chat — photos of products, documents, screenshots — and the agent can use them in the conversation.
Configuration
- Allowed File Types — choose which formats visitors may attach: PDF, JPG, PNG, GIF, DOC, DOCX, TXT, CSV, XLSX, MP3, MP4, WAV, and more.
- Max File Size — set a limit between 1 and 50 MB per file.
PRO featureFile Attachments is a Pro plan feature. On Standard the block is visible with a PRO badge but locked — upgrade to Pro to enable attachments.
How the Agent Handles Files
When a visitor attaches a file, it’s securely stored, and your AI pipeline processes it according to its type — images can be described, documents can be read, audio can be transcribed — and the agent responds with the gained context.
Stay within limitsFiles above your configured max size are rejected by the widget, so visitors see a friendly error. Keep the limit high enough for your use case but low enough to protect your pipeline.