Billing & PlansSubscriptions & Auto-Renewal
Subscriptions & Auto-Renewal
How monthly renewal works, payment reminders, and what happens if a charge fails.
Paid plans renew automatically every month using the card you paid with. Elvix handles the whole cycle — reminders, receipts, and graceful handling if a charge fails.
How Renewal Works
- 1When you upgrade, your card is saved securely (Stripe) for renewal.
- 23 days before your renewal date, you receive an email reminder.
- 3On renewal day, the monthly amount is charged automatically and your plan extends by 30 days with a fresh message allowance.
- 4You receive a payment receipt by email with the order details.
If a Charge Fails
- You get an “Update your payment method” email — your access is NOT cut immediately.
- A 5-day grace period starts: you keep full paid access while we retry the charge daily.
- Reminder emails follow daily so you don’t miss it.
- If payment is still not received after the grace period, your plan downgrades to the free tier (150 messages) and your agent pauses to offline mode.
Fix it fastThe moment you see a payment failure email, open Billing & Plan → Resubscribe, update your card, and pay the outstanding amount — access continues without interruption.
Manage Your Subscription
In Billing & Plan you can:
- View payment history — every charge, renewal, and refund in one place.
- Resubscribe / update card — after a failed payment or cancellation.
- Cancel subscription — see Cancellation & Refunds.
Cancellation keeps your paid periodCancelling stops future charges but you keep access until the end of the already-paid period. After that, the plan downgrades to free. See Cancellation & Refunds.