Chat WidgetOffline Mode & Lead Capture
Offline Mode & Lead Capture
What happens when your agent is paused, and how the widget still captures leads for you.
Elvix is built so you never lose a lead — even when your agent is paused. If your free trial expires or you reach your message limit, the widget automatically switches to offline mode.
What Visitors See
- The widget header shows an Offline status.
- Visitors see: “Our support team is currently offline. Please leave your email and message, and we will get back to you shortly.”
- A contact form appears with Name, Email (required), and Phone (optional) fields.
- After submitting, the visitor gets a thank-you message, and the form is hidden on their next visit.
What You Get
Every submission is saved as an offline lead in your dashboard:
- The lead appears in the Leads section and in Chat Logs with an “Offline widget” badge.
- You receive a notification so you can follow up personally.
- The lead includes the visitor’s name, email, phone, and their message.
Contact details are locked on the Free trialWhile your agent is paused, lead contact details (email, phone) are hidden in the dashboard — you see masked values like
••••••@•••••• with an “Upgrade to unlock” badge. Upgrade your plan to reactivate the agent and unlock the contacts. Names are always visible.How to Reactivate
- 1Open your dashboard — a banner explains why your agent is paused (trial expired or limit reached).
- 2Click Upgrade to open the plan selection.
- 3Choose Standard (or another plan) and complete the secure Stripe checkout.
- 4Your agent reactivates immediately, and offline leads are unlocked.
Don’t worry about “losing” leadsOffline leads are stored securely and tied to your account. Even if you upgrade later, every lead captured during the pause is waiting for you.