Chat Logs: Review Every Conversation

Chat Logs gives you full transparency: every conversation your agent had with a visitor, with message-by-message detail and visitor information.

What You Can Do

• Read transcripts — open any dialog to see the full exchange between visitor and agent.
• Filter by date — find conversations from a specific period.
• Identify leads — dialogs where the visitor left contacts are marked, with a Lead Summary.
• Spot offline captures — dialogs from offline mode carry an “Offline widget” badge.
• Audit quality — check whether the agent’s answers match your brand and intent.

Visitor Information

Each dialog shows the visitor’s details when available: name, email, phone, and the date/time of the conversation. On the free trial with a paused agent, contact details are masked until you upgrade.

Improving From Logs

1. 1Scan a few conversations a week for misunderstandings.
2. 2When the agent answers poorly, check if the right knowledge exists — if not, add it to the Knowledge Base.
3. 3If the tone is off, adjust Tone of Voice or the System Prompt in Settings.
4. 4Retrain after meaningful changes so improvements take effect.